Genesys CTI User Forum > Genesys-related Development

Chat conversation intervention

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Rutger:
We actually are currently in the Early Adopter program for chat-dialogs feature. When you install the Bot Gateway Server (which is mandatory for this project as well), you have access in Composer to the messages that are send between the parties (agent & customer)
I've asked the same question in the online documentation of Genesys, and they confirmed the same (see bottom of the following page): [url=https://docs.genesys.com/Documentation/ES/8.5.3/Admin/ChatWorkflow]https://docs.genesys.com/Documentation/ES/8.5.3/Admin/ChatWorkflow[/url]

More info about the Bot gateway: [url=https://www.genesys.com/ee-resource/cx18-presentations/DevCon_Enhance_CX_with_AI_using_the_Genesys_Bot_Gateway_FINAL.pdf]https://www.genesys.com/ee-resource/cx18-presentations/DevCon_Enhance_CX_with_AI_using_the_Genesys_Bot_Gateway_FINAL.pdf[/url]

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