Genesys CTI User Forum > Genesys-related Development

Create tab in InteractionDetailsRegion based on Disposition Code tab

<< < (3/4) > >>

MJaskowski:
Of course, I just want to use the benefits of DispositionCode, but I need to do it on 2 separate tabs, but still based on DC. And I do not know how to bite it - what class allows me to use this resource?
In general, I understand that it is possible to do something like this?

PeteHoyle:
Have a look at the ExtensionSample that is provided with the WDE Samples, that has an example of how to implement your own DispositionCode View.

https://docs.genesys.com/Documentation/IW/8.5.1/Developer/AbouttheExtensionSamples

MJaskowski:
Thank you for answer.

I know this part of documentation - I created own view, I have treeview with binded own Business Attributes, that's working. But I need know how can I use it/handle it like DispositionCode tab. I mean how can I set isMandatory option, how can I save data to database when I selected some Business Attribute inside tab - these situation are unclear for me, I do not know which class allow me handle it.

Should I use delegate to DispositionCode class or maybe can I use any references? There is no information about it, no use example. That's why I'm asking about it.
Maybe someone created something similar? If something is incomprehensible or wrong explained, please give me information then I will try explain it in other words.

Regards,
Matt

Kubig:
Just debug the chain (InteractionVoiceIfPossibleCloseInteraction) and find out what parameters are used and how they are filled.

cavagnaro:
[quote author=MJaskowski link=topic=11185.msg50949#msg50949 date=1542807866]
Thank you for answer.

I know this part of documentation - I created own view, I have treeview with binded own Business Attributes, that's working. But I need know how can I use it/handle it like DispositionCode tab. I mean how can I set isMandatory option, how can I save data to database when I selected some Business Attribute inside tab - these situation are unclear for me, I do not know which class allow me handle it.

Should I use delegate to DispositionCode class or maybe can I use any references? There is no information about it, no use example. That's why I'm asking about it.
Maybe someone created something similar? If something is incomprehensible or wrong explained, please give me information then I will try explain it in other words.

Regards,
Matt
[/quote]


I think you need to understand how disposition code works in first place. You are creating scenarios in your head that simply doesn't exists. DC or WDE doesn't store anything to a DB, as I said before, there are other components who achieve this, say ICON or OCS. Depends on your needs.
Your DC only sends KVPs, then something else react! on these KVPs and store them for historical (ICON/GIR), report (CCA) or just store the value at a Calling List (OCS).


So, better understand how each Genesys component works and do with the DC KVPs.

Navigation

[0] Message Index

[#] Next page

[*] Previous page