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Sending Tlib Event from Genesys Composer

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cavagnaro:
But this doesn't satisfy his idea to send then to the agent voice mail.
The agent yet didn't miss a call because as queue no agent wasn't selected to target, this is a step before that to happen.

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hsujdik:
[quote author=cavagnaro link=topic=11212.msg51045#msg51045 date=1544532560]
But this doesn't satisfy his idea to send then to the agent voice mail.
The agent yet didn't miss a call because as queue no agent wasn't selected to target, this is a step before that to happen.

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[/quote]
Not really, if it is not an auto-answer situation, the user could have left the computer without setting Not Ready and missed a call, or something like this. Here, we do have some customers in that kind of scenario.

cavagnaro:
He says he doesn't want to move call out of callflow, so call is at RP yet.
Also says that he wants to send the event as abandoned to a WDE, not that the call abandoned there.
Sounds to me we are talking about different scenarios here.
And of course, abandon at WDE can be controlled like you say or via TServer options too.


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hsujdik:
True. Could be, and could be not. If you can detail a little better the scenario that you are thinking, anurag.gusain, could help on finding what can be done for that.

One thing is for sure: if you need your strategy to keep running, you should set the option "divert-on-ringing" to false on that routing point or on SIP Server.

anurag.gusain:
Let me brief in detail what the requirement is:

Problem Desc (for DID Agents): If Agent is not at desk and customer dials in, Composer routs call to VM (Voicemail). If customer drops VM, it is easy for agent to reach out to customer. But in some scenarios Customer is disconnecting the call as soon as they land to VM.

Requirement: To capture calls route to VM as a miss call under WDE "Teamcommunication"

Call 1: DID call routed to the Agent and Agent answers it.

Call 2: DID call which routed to VM as Agent is already on another call. (This call needs to be captured before sending it to VM)
Which block and configuration should i use.


Below is high level call flow i an using:

Check Agent Status.
If busy or logged off > Do a Force Route to VM.
End the call.

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