Genesys CTI User Forum > Genesys-related Development
How can I get configured status messages of an agent?
jkaewprateep:
How can I get configured status messages of an agent?
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Genesyslab.Platform.Voice.Protocols.TServer.Requests.Userdata.RequestUpdateUserData requestUpdateUserData =
Genesyslab.Platform.Voice.Protocols.TServer.Requests.Userdata.RequestUpdateUserData.Create();
requestUpdateUserData.UserData.GetAsKeyValueCollection("[color=red][b]XXX[/b][/color]");
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1. What should be the search string for KeyValueCollection?
2. Is there any specific function for retrieve current agent configured status message?
Thank you.
cavagnaro:
What do you exactly mean? Status of what?
What messages?
jkaewprateep:
I revise to this:
private void temp2()
{
var pmService = new Genesyslab.Platform.ApplicationBlocks.Commons.Protocols.ProtocolManagementService();
var config = new Genesyslab.Platform.ApplicationBlocks.Commons.Protocols.ConfServerConfiguration(
Genesyslab.Platform.Configuration.Protocols.Types.CfgAppType.CFGConfigServer.ToString())
{
Uri = new Uri("tcp://192.168.10.98:2020/"), //- Target server hostport
UseAddp = true, // - ConnectionConfiguration typified options like UseAddp, AddpClientTimeout, etc
AddpServerTimeout = 10,
AddpClientTimeout = 10,
FaultTolerance = Genesyslab.Platform.ApplicationBlocks.Commons.Protocols.FaultToleranceMode.WarmStandby,
WarmStandbyUri = new Uri("tcp://192.168.10.98:2020/"), //- Backup server hostport
WarmStandbyAttempts = 3, //- WarmStandby typified options like WarmStandbyAttempts, etc
WarmStandbyTimeout = 2000,
ClientName = "ClientName", // - Protocol handshake typified options like ClientName, etc
UserName = "demo",
UserPassword = "",
Encoding = "utf-8"
};
Genesyslab.Platform.Commons.Protocols.IProtocol protocol = pmService.Register(config);
pmService.BeginOpen();
Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.IConfService IConfService =
Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.ConfServiceFactory.CreateConfService(
protocol);
Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.Queries.CfgActionCodeQuery CfgActionCodeQuery =
new Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.Queries.CfgActionCodeQuery(IConfService);
CfgActionCodeQuery.Filter.OfType<Genesyslab.Platform.Configuration.Protocols.Types.CfgCallActionCode>();
CfgActionCodeQuery.Name = "KSippola";
ICollection<Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgActionCode> CfgActionCode =
CfgActionCodeQuery.Execute();
}
return ...
Genesyslab.Platform.Configuration.Protocols.Exceptions.ConfRegistrationException was unhandled
Message="Error registering. Code: 8 Description: Client is not authorized"
Source="Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel"
ErrorDescription="Client is not authorized"
StackTrace:
[Rethrow at]
at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.ConfService.EndRetrieveMultipleObjects[T](IAsyncResult asyncResult)
at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.ConfService.RetrieveMultipleObjects[T](ICfgQuery query, AsyncCallback finishCallback, AsyncCallback dataCallback, Int64 timeout)
at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.ConfService.RetrieveMultipleObjects[T](ICfgQuery query)
at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.Queries.CfgQuery.Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.Queries.ICfgQuery.Execute[T]()
at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.Queries.CfgActionCodeQuery.Execute()
at COMAPI.Form1.temp2() in C:\Users\Administrator\Documents\Visual Studio 2008\Projects\COMAPI1\COMAPI1\Form1.cs:line 308
at COMAPI.Form1..ctor() in C:\Users\Administrator\Documents\Visual Studio 2008\Projects\COMAPI1\COMAPI1\Form1.cs:line 24
at COMAPI.Program.Main() in C:\Users\Administrator\Documents\Visual Studio 2008\Projects\COMAPI1\COMAPI1\Program.cs:line 18
at System.AppDomain._nExecuteAssembly(Assembly assembly, String[] args)
at Microsoft.VisualStudio.HostingProcess.HostProc.RunUsersAssembly()
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
Environment: Win32NT [64-bit] 6.1.7601 Service Pack 1 | CLR: 2.0.50727.8784 | iso-8859-1 (1252) | CPU: [x1]
DEMOSRV [DEMOSRV\Administrator]: "C:\Users\Administrator\Documents\Visual Studio 2008\Projects\COMAPI1\COMAPI1\bin\Debug\COMAPI1.vshost.exe"
InnerException:
cavagnaro:
What does this has to do with the first post?
There is an authentication error:
Message="Error registering. Code: 8 Description: Client is not authorized"
Created by:
ClientName = "ClientName", // - Protocol handshake typified options like ClientName, etc
Does that app exists in your CME??
cavagnaro:
Post an ordered question and steps of what you are trying to do.
You start by a generic question and end up with a piece of code that nothing has to do.
Don't post trash please
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