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Open a new tab in WWE

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LucasPenen:
Hi community,

Is there any way to open a new tab with an fromatted URL when the agent receive a new interaction?

I've been looking at the docs, specifically Service Client API but I can only open a URL embeded in an IFrame inside WWE. This is not enought because I have  security problems with my URL to put it inside an IFrame (X-Frame-Options header).

I'm using WWE 8.5.

Regards Lucas

cavagnaro:
Not by default. You need to create a custom module.

Enviado de meu SM-G9650 usando o Tapatalk

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