Genesys CTI User Forum > Genesys-related Development

WDE Default Agent Status

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Dafne88:
Hi,

I wanted to know if it is possible to configure a default agent state when logging on the WDE, the default status should be a custom not ready.

Thank you very much  ;D

p.s. this is my first post sorry if I did something wrong  :-[

PeteHoyle:
Hi,

Have a look at the options 'login.<MediaName>.auto-not-ready-reason'

For example 'login.voice.auto-not-ready-reason'

https://docs.genesys.com/Documentation/Options/Current/IW/WDE-interaction-workspace#login-voice-auto-not-ready-reason

Dafne88:
Hi,
thank you so much, I try to configure as indicated in the link! ;)

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