Genesys CTI User Forum > Genesys-related Development

Genesys IVR Automate Testing

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vijayp_genesys:
I have self service IVR and is there a way i can write scripts to automate my IVR testing

hsujdik:
We have used this one in the past: https://cyara.com/solutions/ivr-testing/
A little bit difficult to set up but works fine

vijayp_genesys:
I heard about cyara and is good but feel licensing cost is high. As a first step, i want to automate testing on IVR callflow

cavagnaro:
Well... That is not a simple task as many possibilities and result evaluations are the most important part exactly.
So, there are not many options actually.


Enviado de meu SM-N9600 usando o Tapatalk

cavagnaro:
There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need

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