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Pulse - Obtaining Data From External Entities

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abudwill:
Hi everyone,

Before I get flamed for not reading documentation - I haven't referenced latest Pulse documentation yet and will be doing that shortly. I am looking to get other peoples experiences and understand what approaches other people have taken in the past.

Have you pulled in external data into a Pulse dashboard? If so, what kind of system were you pulling from and how did you achieve this?

An example of this might be wanting to show some business related data that originates from a database or results in a web service call in a widget on a dashboard.

Regards,
Andrew

gen_rtfm:
Hi,

Is the external data available as attached data?
In that case you could use statserver filters to count interactions where s specific action occurred where that attached data has been set, or set to a specific value. More recent versions of statserver also has a function to distinguish the tracked events based on a certain attached data, giving you subtotals based on the different values found amongst the key you're distinguishing by - I haven't used that myself though so I can't walk you through it.

If you're not attaching the data or and it is not feasible to do so I'd look in to firing userevents and counting & distinguishing them by statserver-filters.

Br


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hsujdik:
You can embed an IFrame on pulse. That IFrame could be either pointing to a server-side dynamic HTML or pull data via AJAX

abudwill:
In this case the data is not available as attached data - truly external.

In the past I have actually developed and leveraged custom stat server java extension to pull external data in (similar to how some Genesys provided stat server java extensions work). I am trying to avoid that route in this instance. Thanks for your feedback.

[quote author=gen_rtfm link=topic=11648.msg53014#msg53014 date=1594227764]
Hi,

Is the external data available as attached data?
In that case you could use statserver filters to count interactions where s specific action occurred where that attached data has been set, or set to a specific value. More recent versions of statserver also has a function to distinguish the tracked events based on a certain attached data, giving you subtotals based on the different values found amongst the key you're distinguishing by - I haven't used that myself though so I can't walk you through it.

If you're not attaching the data or and it is not feasible to do so I'd look in to firing userevents and counting & distinguishing them by statserver-filters.

Br


Skickat från min Mi MIX 3 5G via Tapatalk
[/quote]

abudwill:
Definitely an interesting idea, thanks for the feedback.

[quote author=hsujdik link=topic=11648.msg53015#msg53015 date=1594231627]
You can embed an IFrame on pulse. That IFrame could be either pointing to a server-side dynamic HTML or pull data via AJAX
[/quote]

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