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WDE - Send RecordProcess from WDE

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cavagnaro:
Hi guys
I am willing to send the RecordProcess from WDE, I am able to do it from PSDK, but I am not quite familiar with WDE API.
I have seen I have to do a IAgent request, but if I extend my module (:IAgent) it gives me a quite lot of errors.
Any one has a working sample?
Thanks

gen_rtfm:
Hi,

When I read your post my first thought was "isn't that available ootb in wde?"

Do you have a special use case so you need to trigger it without setting record result or mark the interaction as done?

I don't have our environments on hand right now but from what I can remember the ootb way should be available through config, possibly on both campaign/campaign group and wde or just wde.

Did you make any progress since this post?

Br

Skickat från min Mi MIX 3 5G via Tapatalk

abudwill:
[quote author=cavagnaro link=topic=11656.msg53047#msg53047 date=1595721399]
Hi guys
I am willing to send the RecordProcess from WDE, I am able to do it from PSDK, but I am not quite familiar with WDE API.
I have seen I have to do a IAgent request, but if I extend my module (:IAgent) it gives me a quite lot of errors.
Any one has a working sample?
Thanks
[/quote]

Hi Cavagnaro,

You noted RecordProcess, but do you mean RecordProcessed (via Outbound protocol)?  I may have an example of updating both a custom field and mandatory field I can dig up. If you can confirm this relates to outbound/agent desktop I can go see if I still have it.

And as some other alluded to, it is possible to set custom field as editable case data, even forcing a known enumeration/drop down on them from within case data or record information on the interaction. However, maybe that doesn't work out well for your specific use case.

Regards,
Andrew

cavagnaro:
[quote author=gen_rtfm link=topic=11656.msg53064#msg53064 date=1596056926]
Hi,

When I read your post my first thought was "isn't that available ootb in wde?"

Do you have a special use case so you need to trigger it without setting record result or mark the interaction as done?

I don't have our environments on hand right now but from what I can remember the ootb way should be available through config, possibly on both campaign/campaign group and wde or just wde.

Did you make any progress since this post?

Br

Skickat från min Mi MIX 3 5G via Tapatalk
[/quote]


Well I have to make a form to update the CL fields but with some business logics, validations...so that is why need to do it manually.

cavagnaro:
[quote author=abudwill link=topic=11656.msg53323#msg53323 date=1598988536]
[quote author=cavagnaro link=topic=11656.msg53047#msg53047 date=1595721399]
Hi guys
I am willing to send the RecordProcess from WDE, I am able to do it from PSDK, but I am not quite familiar with WDE API.
I have seen I have to do a IAgent request, but if I extend my module (:IAgent) it gives me a quite lot of errors.
Any one has a working sample?
Thanks
[/quote]

Hi Cavagnaro,

You noted RecordProcess, but do you mean RecordProcessed (via Outbound protocol)?  I may have an example of updating both a custom field and mandatory field I can dig up. If you can confirm this relates to outbound/agent desktop I can go see if I still have it.

And as some other alluded to, it is possible to set custom field as editable case data, even forcing a known enumeration/drop down on them from within case data or record information on the interaction. However, maybe that doesn't work out well for your specific use case.

Regards,
Andrew
[/quote]


I ended up using WDE Disposition Code to trigger a Treatment, but doesn't satisfy new demands customer is doing.
So any sample will be great.


Thanks

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