Genesys CTI User Forum > Genesys-related Development

How to logout agents from chat/email channels remotely?

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oceanblue:
@hsujdik

we had to table it back in the time because of other priorities. But, the business units wants it now, so we are back at it.

I will try and let you know.

Thanks again for the wonderful idea. Will let you know how it goes.

cheers,

hsujdik:
Again, just curious in case I need it in the future... did this work?

oceanblue:
@hsujdik

Yes, the e-Services team did a POC with success. Also, Genesys mentioned this is the only way of doing it through the ESP port.

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