Genesys CTI User Forum > Genesys-related Development

requestPlaceInQueue error

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Ardim:
My PSDK app needs to transfer the chat from the operator to the queue.
Here is the code snippet
RequestPlaceInQueue requestPlaceInQueue = RequestPlaceInQueue. create(SessionID, route_queue, reasonInfo);
But I get errors
"Unknown client id in request from proxy"
"Client does not own the interaction"
depending ClientType of InteractionProtocol

Ardim:
Has anyone ever had to perform a Transfer via a PSDK ?

Kubig:
You need to be an owner of the interaction to be able to handle that

Ardim:
Yes, I have to be owner of interaction. But how I can do it ? Can InteractionProtocol entity become an owner of interaction ?

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