Genesys CTI User Forum > Genesys-related Development

GWS API: How to set Not Ready state with displayName

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newsG:
Hello,

Does anyone know how to set agent status to Not Ready with displayName as parameter only accepts for operationName?

URL: /api/v2/users/{userId}/channels/{channelId}
Parameter: operationName

For example,
{
"operationName": "NotReady"
}

hsujdik:
Try this as the payload:
[code]
{
  "operationName": "NotReady",
  "reasons": "<your reason code>"
}
[/code]

newsG:
Bad luck. I can use like this but it applies only to voice channels but not to other media.

{
    "operationName": "<my reason code>"
}

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