Genesys CTI User Forum > Genesys-related Development

Updating Case Data on OOB Single Step Transfer

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genesys_kumar:
Hi,

I'm trying to update a case data on single step email transfer, when agent click out of the box Single Step Transfer - i need to attach some KVP's.  any idea how to capture this Single step transfer request in WWE?

Thanks,
Kumar

cavagnaro:
Send it to a RP, then you handle it as you desire

Enviado de meu SM-N9600 usando o Tapatalk

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