Genesys CTI User Forum > Genesys-related Development

Get same data as from CC Pulse

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CallMeMaybe:
[quote author=hsujdik link=topic=12333.msg54999#msg54999 date=1660050124]
That looks ok. Maybe you have an Active-Standby pair of Stat Servers and they are set for accept-clients-in-backup-mode = true, and CCPulse is connecting to one of them whereas your application is connecting to the other (which doesn't have the statistics already open)?
[/quote]

When I check in CC pulse, we have both a primary server and a backup server, not sure if thats what you mean. I asked Genesys support within my company and they said both servers are on same port. What can I do?

cavagnaro:
Check in CCPulse the menu Environment Information. You will see there where you are connected at

Enviado de meu SM-N9600 usando o Tapatalk

CallMeMaybe:
[quote author=cavagnaro link=topic=12333.msg55002#msg55002 date=1660136449]
Check in CCPulse the menu Environment Information. You will see there where you are connected at

Enviado de meu SM-N9600 usando o Tapatalk
[/quote]

I found that it connected to a different port than I initially configured, seems to now work, will have to test a bit

CallMeMaybe:
seems to work as intended. Thank you everyone!

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