Genesys CTI User Forum > Genesys-related Development

How to set default Disposition

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genesys_kumar:
Hi,

I'm looking for an option how to setup default disposition code when mandatory disposition is disabled in WWE.

I searched the doc shows no option, can someone please help with option details


Thanks,
Kumar

hsujdik:
On the Business Attributes Values inside your Disposition Code Business Attributes, mark the checkbox "default" for the value that you want to be the default

genesys_kumar:
I tried it.  But i don't see that default disp attribute value is selected in WWE interaction window.  So it is not attaching to the interaction after we end the interaction

Thanks,
Kumar

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