Genesys CTI User Forum > Genesys CTI Technical Discussion

How to display number of queued calls

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Dave:
Agent Pulse is compatible with Meridian I used with an 81C. It essentially uses the same information that CC Pulse does - CC Pulse 7.0 will replace Agent Pulse when the time comes. In the mean time, it will provide information as you need it to the agent about agent groups and the individual agent performance.

Victor:
where od we find out more about CCP 7.0 ? And isn't it too heave to replace Agent Pulse?

Dave:
Unfortunately there is no information currently released about CC Pulse 7.0 - it's a ways off. In the meantime, the alternatives remain either APulse or a call to the TQueryAddress function.

Victor:
I wonder if this can be a product we can develop in Online Developer Group...

What do you think?

Akiko:
I already posted a request to the online developer group, because my company can use it, that's for sure!

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