Genesys CTI User Forum > Genesys CTI Technical Discussion

Customizing Queue Activity Report

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victor:
Hi,

I would like to customize the queue activity report so that the call would be counted when the call has ended and not when it has originated.

In other words, if the call comes in at 15:13 and ends at 15:48, and I run the report at the end of the day it currently shows as 1 in 15:00-15:30 reporting period and I would like to see this one in 15:30-16:00 period.  Is there a simple way to do it?

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