Genesys CTI User Forum > Genesys CTI Technical Discussion

Genesys Expert Contact

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Andi:
Could anyone by any chance be able to help me with configuration of Genesys Expert Contact Center. I have got an Alcatel Switch in release 6.0 and Genesys in release 7.0.

Routing to an expert is working, but I still have problems with transfer and making calls.

Perhaps someone has experience with that stuff or an dokumentation.

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