Reporting / CallConcentrator

[Eva]

Hello!

I´m very new to Genesys, and I hope that anybody of you is able to help me!

I´m trying to install the CallConcentrator. It is running allready but he is not wirting any data in the AREC table.

Does anybody know a good resource with respect to CallConcentrator installation issues?

Is there anybody out there focussing on Genesys reporting configuration?

Your assistance is very much appreciated.
Regards
EVA

[Victor]

Good morning, Eva!

What does AgentRecordUserTypes say in CCON configuration?
A value must be supplied for it.
From Genesys docs:
Valid Values: Must contain two elements separated by commas: a custom code greater than 199 and a custom
field name.
Dependencies: AgentUserFields

By default, you would have: 202,lunch,205,break
Do you have that?

If that does not work export the properties of CCON and posted here... I will take a look at it.

Vic

[Eva]

Hello,

yes this in my problem! ;o)

I don´t know which values I have to write in the AgentRecordUserTypes and in the AgentUserFields.

I still have the default value.

Regards
Eva

[Stefan C]

Hi Eva,

dit you check if the option AREC is set to ON in the ccon configuration ?

Stefan