Genesys CTI User Forum > Genesys CTI Technical Discussion

MultiMedia Routing

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jsty:
Anybody using multimedia email routing with Siebel/Genesys ? We are
playing with it in development and have some questions about the flow
once the call is presented in Siebel. How is the email linked with an
order. Can the order be viewed historically with the fax attached ?

thanks

js

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