Genesys CTI User Forum > Genesys CTI Technical Discussion

Siebel Integration

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Dave:
For the integration the Genesys ICC, Genesys is scheduled to have a Siebel adapter (rather than using Siebel CTI) available as a GA product as of the end of this month. There is a demo that your local Genesys rep will be able to show at that time (and yes, there are those that have it already!) which demonstrates this integration. This, so far, has been a very seamless integration and the functionality has been very well received. You still use the Siebel desktop, but it's essentially got a modified Genesys desktop embedded into the Siebel forms, and very tight integration to other forms in the environment.

scott:
Hi,

Siebel has its own email response application; does that mean that we do not use it if we were to use th ICC suite of applications?

scott

george:
digressing from siebel a little bit.....what does one do if instead of a standard app like siebel , one has developed it's own desktop application and softphone and they want to integrate it with genesys...are there any adapters available which can be configured according to one's needs or do we need to build the adapter ourselves.....has anybody any experience in building one?

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