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victor:
[quote author=René link=topic=1928.msg6448#msg6448 date=1165311475]
Hi all,

I read the posts and most of you are interested in using TLib/ActiveX Toolkit for development. I don't think it's a good idea because of

- It will be very difficult to get same data (values) as from StatServer especially in multisite environment. And I'm pretty sure that most of the customers are using CCPulse+ and they will compare statistics on the wallboards with CCPulse+. If they find any difference they are going to "beat" you and "complain" about the wallboard solution. They will. Trust me >:(

- Genesys is going to drop off (start of EOL) T-Library SDKs (T-Lib, ActiveX and Java Desktop toolkit) starting Genesys 7.5. The support will finish in 2009 (maybe earlier...)

- There are SDKs allowing in-direct (Statistics SDK Web Services via GIS) or direct (Statistics Platform SDK .NET) communication with StatServer. The only issue with these SDKs is that you need a license from Genesys.

René
[/quote]

René,

SDK sounds like a great way to proceed, but most of us do not have it. And yes, you are right, client would compare it with CCP, but I do not see why the stats would differ. At least not for EventQueued/EventDiverted, because Stat Server uses the same events to track the calls.

BTW< what will ActiveX be replaced by?

Best regards,
Vic

René:
Vic,

You're right that simple statistics like number of calls in queue etc. should not be an issue. But I would say the wallboard solution should support more complex statistics like number of calls filtered by Attached Data, number of agents in a group etc. And that could be "a challenge" when using just ActiveX Toolkit.

The replacement for ActiveX Toolkit is Voice Platform SDK. Regarding information I have Genesys is still working on upgrade policy from T-Lib to Voice Platform SDK. Maybe they will provide it for free for existing customers using ActiveX Toolkit. But that's just my opinion (better say - wish ;-))

René

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