Genesys CTI User Forum > Wallboard Server Development Forum

Starter for ten...

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victor:
I think both GIS and Active X are a good way to connect to Genesys. From programming point of view, GIS or Active X is pretty much the same, though I feel that Active X would give us a lot more flexibility. Another important point for Active X is that more people can program using Genesys Active X control than GIS.

So, I would suggest starting with Active X and than adding a GIS option for those who have it. What do you think, guys?

Haldane:
[quote]From programming point of view, GIS or Active X is pretty much the same,[/quote]

Victor,
  From a high level yes I agree with you. i.e Application makes a request to server side object and a value is returned but once you actually start programming the methods are different. With GIS all requests go to a webservice, with Active X all request go to Tserver. To get things going your probably right to stick to Active X or go one better and use the Tlibary which opens up alot more functionality and means the code can be devloped on nemerous platforms and comined together i.e Clint interface with TServer in VB6 ( As most people could code this quite easy , but would be better in C++ or C#) Middleware interface to Wallboard and DB any language ( hold config and even historical stats). The reason you would keep both seperate is to allow for different wallboard interfaces i.e. much in the way you have a different Tserver for different switch. This way also means the project can be split into 2-3 parts.... Spread the work.

Adam G.:
Does anyone know what the licensing legals are for using the different methods?

It would be a shame if Genesys stopped this project in its tracks because we weren't licensed to use a particular method.

Haldane:
Rule of thumb when using TLIB is that you  can't develop an application that competes with a Genesys (licensed) product. Using Active X is completely at the customers discretion, but remember if a clinent registers for a DN then it is using a SDN license. AS for the rest I'm not really sure and the above is not offical quote from Genesys.... If in doubt contact your Genesys Account Manager, although I'm sure you'll get a vauge reply.

René:
Hi all,

I read the posts and most of you are interested in using TLib/ActiveX Toolkit for development. I don't think it's a good idea because of

- It will be very difficult to get same data (values) as from StatServer especially in multisite environment. And I'm pretty sure that most of the customers are using CCPulse+ and they will compare statistics on the wallboards with CCPulse+. If they find any difference they are going to "beat" you and "complain" about the wallboard solution. They will. Trust me >:(

- Genesys is going to drop off (start of EOL) T-Library SDKs (T-Lib, ActiveX and Java Desktop toolkit) starting Genesys 7.5. The support will finish in 2009 (maybe earlier...)

- There are SDKs allowing in-direct (Statistics SDK Web Services via GIS) or direct (Statistics Platform SDK .NET) communication with StatServer. The only issue with these SDKs is that you need a license from Genesys.

René

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