Genesys CTI User Forum > Genesys CTI Technical Discussion

Drop after 10 minutes

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Max Zweizig:
We are using a Lucent G3r, and are having a problem in all our sites where Genesys will lose the connection with the telephone sales representative. The call will not drop, however the agent will need to reset the application to log back into Genesys. If any one has experience or info about this, it would be greatly appreciated. This always seems to happen after whenever a call last more than ten minutes.

Ed:
Do you have more detail, for one thing you don't log into Genesys but With softphone you log into switch via Genesys. Is the voice dropping? or just connection with tserver and switch?

Ed:
Opps I see the call ( voice? did not drop ). Is this happening only on agents with long calls or do all agents have to reset ( or relogin ) when this happens? What version of Genesys are you using?

Max Zweizig:
We are using version 5.1.6. Only the agent that loses the connection to Genesys has to reset and log back in, oher agents are OK. Thanks for the speedy replies!!!

Vic:
What does it say in the log?

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