Genesys CTI User Forum > Genesys CTI Technical Discussion

Remembering last agent

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mboertien:
That's a possibility, but you have to make sure that the id of the agent is the same as in your Genesys environment. Did you follow the Strategy Builder course. I remember that there is something like that in there.....

Ed:
It's a 'C' program and can be compiled on unix etc. You can use it to store and retrieve custom data. Would recommencd this type of thing in the call path? Probably not but I would at least make it as clean as possible.

Jeff:
In the manual it says that you must compile a DLL which will be called by the CServer...

Jeff

Ed:
If you have IR ( Interaction Router ) Server then look in the directory, look for rcp stuff. Usually Genesys docs are not complete.

Ed:
Jeff I forgot to add you need to look at the Unix IR installs. Custom Server is a .DLL in widows and shared library in Unix. You use rcp.c program to customize the interface. In the strategy you set up an XData call to interface with custom server.Takes some leg work but can be simplist way to store and retrieve temporary data.

Hope this helps

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