Genesys CTI User Forum > Genesys CTI Technical Discussion

TServer to TServer communication

(1/3) > >>

GondiPee:
Hi

We have a very large genesys framework setup, using multiple CallCon,s TServers, VRUs etc.
Now when a call is routed from one switch to another and the other switch si linked to a different TServer, the call is recorded in the database as a new call.
This call has a new connid itself.
How do I maintain the same connid and just create a new leg in SCDR?


Thanks,

Gondi

Jeff:
Good morning, Gondi.
Just a quick question do you have a CGE? I would recommend it.
As for new ConnID this is because you need something like NOM or IR for a multisite environment, since you need to transfer attach data from TServer A to TServer B, as well as notify the satellites which call is what.

Do you have NOM or IR?

GondiPee:
Jeff

Thanks. We do have a CGE but we are having political problems..That's the reason of me fighting this battle.
We are using NOM.

Let me know.

Thanks,

GondiPee

Jeff:
Have you checked if NOM is working? Do you have attach data delivered to the satellite TServer?

Ed:
HAve you tried 'External Router'? this feature is built into Tserver.

Navigation

[0] Message Index

[#] Next page