Genesys CTI User Forum > Genesys CTI Technical Discussion

TServer to TServer communication

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Ed:
Jim

true some switches do not support external routing ( lucent does but I'm not sure about others ) anyway, I am suggesting the genesys external routing feature and that would require IR. NOM is mainly to handle the switch capability to re oute a call if all agents are busy once call has arrived at PBX. GondiPee is asking how to keep same connid with externally routed call with tserver to tserver communication. External routing with genesys is how this is accomplished.

jack:
Ed is right. Its very easy to setup as well!!

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