Genesys CTI User Forum > Genesys CTI Technical Discussion

TServer to TServer communication

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Akiko Negishi:
But you need interactive router server to use it.

Ed:
Yes, Why not use it? If you are trying to get CCON to build some sort of reasonable data ( especially with multi sites ) then you have to use it.

Richard:
First and formost what type of switches are you using? If you are using Lucent switches you can pass the call id from one switch to the another and secure the connid for the call. If you are using Nortel switches you need to implement NACD which will provide a Network callid so that you can track the call as one call across switches that way you can maintain the connid.

Ed:
WHAT!

Jim:
With some switchs external router will not work. With our Lucent to pass info from site to site we need to use Network Overflow Manager (NOM) that uses the UCID from the switch to reattach data when the calls are transferred from site to site.

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