Genesys CTI User Forum > Announcements Scratch Board

Looking to the future.....

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tony:
My point entirely.  OK, so if you get it right and have blended agents for all media types that may be a way around it but otherwise there is now a plethora of different licenses for the media types, which are (essentially) used one at a time.

I'm sure I should know Dave, since he mentioned concurrency (and not I!) - although that was what I was alluding to, without actually stating it.  But now it has been mentioned I would say that it is a feasible way forwards, as far as I am concerned.

Tony

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