Genesys CTI User Forum > Announcements Scratch Board

Solutions, as well as Answers...?

(1/2) > >>

tony:
Funny thing I noticed today;  I have a tendancy to trawl the most recent posts and see if I can help out (which isn't that often!).  I also posted an item which was apropo nothing previous and it got me thinking... (yeah - I know...  ::) )

I "find" tweaks and little gems in the course of my day to day work but there's not really anywhere to place them.  No one asks the question, so no need to venture the information I might have gathered.  Then I thought; what a waste to withold knowledge purely based on the fact that no-one has asked the question yet.

I did start my Y! Group with the intention of offering advice and such, based on what the members find, ongoing.  My intention was to provide an all-encompassing and relevant source/resource for information about any of the Genesys Solution products.

So... how about it?  Hints and Tips, Tweaks, Shortcuts (careful!), Gotchas, Best Practice - all of those things we could come up against at any time and those of us who have been through the pain - and lived to tell the tale!

Any takers for this sort of idea transposed onto the Forum?  It could be as simple as posting an item with a particular icon associated to it and a "meaningful" Subject Heading...?

Tony

victor:
Good evening, Tony, I think it would a really fun thing to do, but I think there was already a site for it - forgot the name though!

One problem with CMS that I have is that there is no simple way to create an FAQ where everyone can contribute their own tweak - something like GeneWiki that Pavel was talking about. I wonder if there is a CMS component that would allow us to do it.

As for trawling looking for ways to help - thank you!!! I am trying my best to answer as many questions as I can, but someone of them are a bit way too difficult - especially those from you!!!!    :'(

i still thyink some sort of meta-data to enclose with the post would be really useful in getting what we need.

tony:
meta-tags - I seem to remember we've been here before... ?

Whatever does the trick but I don't think there is any harm in the promotion of contributions from individuals and allowing them to add their own content here - even if it does not have an "issue" to answer.

I guess I have already started doing it but thought it might deserve a wider audience...?

Tony

victor:
I have been looking at different SMF modules, but nothing seems to be worth a second look yet. Does anyone have any suggestions?

cavagnaro:
Something like a Wikipedia?

Navigation

[0] Message Index

[#] Next page