Genesys CTI User Forum > Announcements Scratch Board

Genesys Rough Guides...

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tony:
<I hid this in another topic, so it is copied out here, for more "exposure"...>

I've finished my (very) Rough Guides to Genesys! 

So, for anyone who needs to start [i]at the beginning [/i] and for those who possibly don't have a clue about Genesys but would like a starting point, I've built up some (really) basic guide documents to;

Genesys Solutions
Genesys Framework
Genesys Configuration (including config server and CME)
Genesys Management (including SCS and SCI)
Genesys (Inbound Voice) Routing Solution (including URS and IRD)
Genesys Outbound (including OCS, CPD and OCM)
Genesys Real Time Reporting (including StatServer and CCPulse+)
Genesys Historical Reporting (including DMA, ETL, StatServer and Brio Enterprise Server (ODS and Broadcast Server and Brio Client (Designer))
Genesys Workforce Management (Framework and WfM Config Manager)
Genesys MCR (IXNServer, GAD and GSD - and very little about Content Analyzer)

My only "problem" now is, what media to save them in?  They are in Word but that's hardly worthy of a restricted distribution.  Perhaps Adobe Acrobat Writer?  Does anyone know what might be the best medium?  What I want to do is to be able to maintain them (via version control?) and also find a way so that they can't be pilfered but make them easy to navigate and refer to... etc.

Tony

cavagnaro:
Actually Adobe are now easy to manipulate. But about Flash Papers? The macromedia (now adobe too) technology? They are saved as movies are a little bit harder to manipulate.

victor:
Hi, Tony,

I think it is about time someone has come up with Genesys guides. Are you thinking about distributing them on fee basis? I know quite a few people who make a living out of them, but the time has come for the fundamental papers to be out open to public. Given the intricate and specialized nature of each call center I don't see why people would worry about the basic papers be out and about, since it will only increase client's comprehension of the subject and thus consultant's ability to sell their services.

What are some of your concerns that you think require having a control of the papers?

Best regards,
Vic

tony:
I'm really not sure. I think it is in case there is anything fundamentally mis-represented and I need to send out new/revised versions, etc.

I'll work on it and get back to y'all...  :)

Tony

mark:
How about sticking them on a server with a web front end, much like the Genesys support docs section on the support site.

Should not take too long to create (hell I have pretty much unlimited space available on my hosting account) :]

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