Genesys CTI User Forum > Announcements Scratch Board

what is next for Genesys?

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victor:
Hi, guys,

I was wondering if you could fill me on your thoughts what you think is next for Genesys.

Thanks,
Vic

mark:
A single rpeorting package that encompases everything that a contact centre could need. No need to go to different applications to get different parts of reports.
web based CCPulse?
Genesys CRM package?

There were things mentioned at gforce, but I seemed to have forgotten most of them!!

Mark

victor:
I think it tells you a lot if you managed to forget all of them. I remember how excited I was at GExpress, which fizzled into oblivion (at least here). I was listing Genesys strengths over Avaya's line of products, and SIP+reporting tops everything else. Needless to say, complexity, need for integration and lack of complete package (including softphone and CRM) at a very to understand (and affordable price) is a big disadvantage.

Extremely weak 3rd-party product line is another major disadvantage.

Anything else?

Best regards,
Vic

tony:
Vic,

Do I detect a small amount of cynicism in your note?  You're not getting disillusioned by the Genesys product suite, are you...?  ::)

Tony

Adam G.:
Well that's 2 of us that are disillusioned.......

(BTW I'm back)

Pavel

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