Genesys CTI User Forum > Announcements Scratch Board
Network Sip server
Lumpy:
CTI Gem,
Does the other call center need to have a PBX? If not, you can try to just install SIP Softphones on the agent desktops and have them register to the remote SIP server. But to answer your question, Asterisk can be an inexpensive gateway if you have some available hardware.
Daimonas:
I emailed the doc to Victor, did you get it? As I am unable to provide the doc due to my network security. Please upload it :)
victor:
[quote author=Daimonas link=topic=2661.msg10539#msg10539 date=1198110550]
I emailed the doc to Victor, did you get it? As I am unable to provide the doc due to my network security. Please upload it :)
[/quote]
Hi, everybody,
last week was pretty hectic (I am in Thailand now after a visit to Japan and UK), so I apologize for the delay. I am looking at this document and thinking... wow... how does it affect Genesys SIP Server plan. This pretty much opens a myriad of new possibilities of rolling out SIP with the minimum set of Genesys tools.
Regarding the docs, I will hold off on posting stuff that says "Copyright Genesys", so I am only adding Word Document that I assume you have obtained permission for posting from Phillip Raise (who is the guy?)
Document is very very very interesting to say the least. BUT, does Genesys support it?
Best regards,
Vic
[attachthumb=1]
CTIgem:
Yes, Genesys officially supports Asterisk.
It was on their web site one point.
Daimonas:
Good catch victor on the copyright stuff, if anyone interested in more info you can contact your Genesys Account Rep and they can provide you with more information. Far as the white paper, I checked with my internal contact I received the document from and its free to publish (not sure who Phillip is, probally a tech writter :) )
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