Genesys CTI User Forum > Genesys CTI Technical Discussion

CC Analyzer question

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mboertien:
I'm working on an installation of CCA (first) and i've been getting a lot of Java errors. Because of these errors i can't start some of the applications (it's a testenvironment). Anyone else experienced this??? Is it only some versions???

cumi:
Installing the clients (DMA, ETL Assistant) you need the correct version of JRE.

Do you have problem installing the server apps, too?

JGT:
What version of CCA are you installing?
what version of JRE did you install?

I installed a 5.1.6 version of CCA and 1.3.? of JRE and had java
errors. I then was able to get 1.2.2 version of JRE from Genesys.
That fixed my errors.
I recently found out that R6 installs JRE 1.3.3 at sometime.

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