Genesys CTI User Forum > Genesys CTI Technical Discussion

Symposium Express 2.0

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scott:
Hi, can somebody advise if Genesys can integrate with Symposium Express 2.0. From Nortel, they say that SECC 2.0 is same as SCCS 1.5 but it does not support Host Enhanced Routing (HER). From there, I think I can deduce that Genesys will not be able to control calls and therefore, SECC 2.0 cannot be used with Genesys. AmI correct?

Any suggestions and comments, welcome.


Scott

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