Genesys CTI User Forum > Announcements Scratch Board

New Genesys Support search engine

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victor:
Don't get me wrong, I do like the new look. It was just a suggestion. :)

I do not think most of vendors out there do that, but it would be really great if they started to. I would be mroe thanhappy to offer them my services with wirting the script to track revisions and send it to users :)

S:
I too agree that they improved a lot on the search engine and also the solution search.
however, they still lack the minor parts.
I cannot select one and open in new window. I have to open in the same window- which is frustrating sometimes.
And also I see that some of the documents are not available at that moment- not sure how manyfaced it... but seeing it ever since they changed the look and feel of the support site

cavagnaro:
Yup, I opened an SR about it and they told me that many people has complained about the same and they are searching for solution with the software provider...now...

Update...they just fixed it! Yey!

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