Genesys CTI User Forum > Genesys CTI Technical Discussion
Routing Queue in Aspect
(1/1)
Ramesh Pitchumani:
Hi:
I am trying to configure a Routing Queue in CME for Aspect switch.
In Aspect, the CCT which is in consideration can be used as a Route Point as well as an ACD queue. So I want to create this DN in CME as a Routing Queue. There are specific ways for configuring a CCT as a Route Point or an ACD Queue with specific SUBTYPES passed. Has anyone worked with "Routing Queue" specifically with respect to Aspect and generally with respect to any switch.
Thanks,
Ramesh.
Navigation
[0] Message Index
Go to full version