Genesys CTI User Forum > Genesys CTI Technical Discussion

ServiceLevel Routing

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Wang Xiang:
Dear Genesys Users has any tried to use service level routing in genesys version 6.1? How effective did you find it? There are so many different types of routing available now, so can you please tell me when should we use skillased routing and when should we use servicelevel routing?
I thank you for your kind reply.
Wang Xiang

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