Genesys CTI User Forum > Genesys CTI Technical Discussion

What is Prediction Threshold in IRD?

(1/1)

Vic:
Can someone please tell me what is "Use Prediction" and "Threshold" options in Service Level Routing Block definition? The help file that comes with 6.1 ERS seems to be 6.0 :(

Has anyone successfully implement SL? When should it be implemented and when should it be forgotten? What is the overall concensus on this application?

Navigation

[0] Message Index