Genesys CTI User Forum > Genesys CTI Technical Discussion

CCP DoubleCount Bug

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Johan Kohl:
We have found the following defect with outbound suite campaign manager: 1.Campaign Manager places a call via SDialer. 2.After voice detection, call is placed in an ACD queue. 3.Calls Answered stat will be increased by one. 4.Calls arrives to a busy ACD. Looking at the stats reveals that this cal;l was counted not once, but twice. This behavior can be reproduced with CCP 5.1.037 and earlier in our centre. Is it the same problem at other sites as well? ................. [Johan Kohl] [Deutsch Telecomm] ................

Victor:
This is a known problem with the current CCP. From what I understand, there was not fix for it yet. <FONT COLOR="red">If I am wrong, please correct me</FONT>

One of the reports here actually talks about this bug. Have a look.
If there is some way of working around this particular problem, I, myself, would like to know it as well!

Vic

Felix:
I would like to hear it as well. Please email me the copy of the reply, if you can.

Thank you!

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