Genesys CTI User Forum > Announcements Scratch Board

List of companies purchased by Genesys

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victor:
Hi,

conseros made me think about Genesys overall direction and I have looked at some of their earlier acquisitions.

SDE, VoiceGenie, Informiam, Telera.... am I the only one seeing the pattern here?

Adam G.:
I'm seeing a lack of imagination from A-L\Genesys in [b]all[/b] areas of their business.

tony:
Hmmm... A healthy debate!  ...My turn... :)

<thinking out loud>

Genesys are market leaders in their interfacing technologies of traditional and (perhaps) SIP/VoIP voice interaction engines for CTI - they are not market leaders in CRM, IVR, BI or anything else.  To buy in the technologies and apply them to their Market Leading product (singular) does not make them the market leader in anything else but CTI, as hard as they might try to push the other products...

Also, over the years, I have noted that it takes them longer and longer to integrate new ("bought out") Solutions into their Framework Layer.  I remember working with Outbound on what looked like OS-Warp screens splattered all over my Desktop (5.2?) and WfM which came with a completely different interface to CME (6.0?).  GVP/VG are more candidates that could do with an overhaul to allow them to be administered via the standard Genesys Framework but they work in a fundamentally different way.  In actual fact, with the diversity of the product portfolio from Genesys, I've always been a little perplexed as to why;

WfM is pretty much a "stand-alone" Solution - it has it's own Framework, Configuration Manager, Engines and Real-Time and Historical Reporting components.  Many of the configurable items exist outside of the standard Genesys Configuration Environment and whilst you can configure CCPulse+ and CCA to work with the available components, it is not recommended, since WfM has it's own "versions" of these items.
GVP has (to my knowledge) no reliance on the core Genesys Framework.
ICON/Infomart [i]and [/i] CCA/Hyperion are both "on sale" as seperate product suites - one Volume and the other Interaction Reporting...

With the general exception of the core product (ERS/NRS/TServer/URS) and perhaps Outbound Voice (OCS/CPD/OCM/Dialogic) and CCA, everything else seems to have been "tacked-on" to the Genesys Framework and a common interface appears a long way off... unless that is about to change in v8...?

</thinking out loud>

Tony

Adam G.:
Arh Tony,

You mention ICON\INFOMART. Even you are too young to remember the Call Con and [b]DART[/b] combo that used to be the only historical reporting offering. They are similarish. Let's say that DART was probably the worst product Genesys ever produced and even Support's recommendation was not to use it!

Rather than hijack this thread, back to the main theme. From a business point of view buying up companies makes sense. Rather than have internal projects that could end up being a white elephant, Genesys let others take the risk on new ideas and once these have matured and are technically proven, the companies are snapped up.

Pavel

tony:
DART...? 5.1... yep, been there.... :)


I'm not so sure that buying up a company's [i]product[/i] and re-developing it is all that beneficial.  I mean, not the whole product - maybe the [i]technology[/i]...  Take GVP, for example - and although it does not compare to VTO, at least VTO features in Config (centralized) and it has a GUI which runs like a Genesys product (VTO Manager).  GVP is a whole other product with a whole raft of other skills and components required to get it up and running.

Then there is the Reporting Suite - is it Hyperion?  Or is it Business Objects...?  Or is it whatever you want it to be...?

With a little application, Genesys could leverage the [i]technologies[/i] they have bought, rather than the [i]products[/i] themselves and actually have some integrated technologies...

(No longer hijacking the thread! :) )

Tony

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