Genesys CTI User Forum > Announcements Scratch Board

Genesys Support - getting better or worse?

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Adam G.:
Tony,

Firstly to use an old 1980's phrase 'take a chill pill'. The other point it just shows there is a significant level of [b]arrogance[/b] shown by a significant minority of Genesys employees over the years. I know of a number of ideas that have been discussed with Genesys and then later 'stolen'.

Chill,

Pavel

;)

victor:
Pavel, Tony,

may I ask why it is "stolen"? Based on what I read, to me it is simply an implementation of what Tony has asked...
What am I missing here? ???

tony:
OK OK - chill pill taken! :)

An FR is tracked - it would have come from me, personally.  The concept of an automated monitoring service was what I wanted to request and it was refused. Lo and behold, some months later it's being sold as a premium service.

I don't mind that it's been produced - I do mind that my concept was "shelved" and then implemented and is being sold and I was not informed.

The reason it is "OK" is that I have learnt something. ;)

Tony

Adam G.:
Vic,

I don't want to get into trouble by discussing 'stolen' ideas on a public forum because the only people who win in these circumstances are the lawyers.

One example I will use is The Wire. Why do you think the magazine was publicly launched in a rush? It was because Genesys were informed via this forum what was planned and obviously I didn't want the idea stolen from me. ;D

Pavel

victor:
You know, I am seeing a bit of myself in all of these posts. No, I am not talking about stolen ideas or having fur and visiting Minsk for a stag party.

What I am seeing is an attitude that is starting to see Genesys in negative light. And we are not talking about technology here. Genesys corporate culture is something that has been a big question mark from very beginning. Until mid of last year, I was very frustrated with Genesys Japan and I thought it was a pretty good example of how Genesys as a whole was. Boy was I wrong! Meeting Paul Roberts, his boss, and then Mike McBrien, Paul Von Fischer (in his new capacity :) ) and quite a few other people changed my mind. Since major restructuring in Genesys Japan last year, I have nothing but good things to say about them these days.

It seems like there are always few rotten seeds everywhere and in many instances it is mere mis-communication or inability to get the right channel within Genesys that leads to total breakdown in communication. What is really sad, thought, is that while we are fuming over a particular issue, the people who care the most about it at Genesys are not even aware of it! So, my advice would be to really raise the problem and make sure that it is being heard, because chances are, they really want to know about it.

Wow...look at me pouring praise on Genesys.... wow... but hey, what is true is true. :)

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