Genesys CTI User Forum > Announcements Scratch Board
Genesys Support - getting better or worse?
cavagnaro:
??? ??? ??? ??? too
tony:
I jut got notification that Genesys have re-launched their Forum... is that it...???
cavagnaro:
yeah..but I don't think will impact on us...I remember only a few posts and answers, I believe we answered more there than even Genesys guys
cavagnaro:
Tada! https://forums.genesyslab.com/
Paul Roberts:
Hi there everyone,
Been a while since I've posted on here. Hope I'm still welcome... :(
Just reading through this thread and I wanted to take the opportunity to apologize to Tony - the last thing I wanted was to leave you with a feeling of being used by Genesys. When we starting the (unnecessarily long in my opinion) process of evaluating/selecting a platform for our new forum, we really wanted to enlist the help of key Genesys users to help us develop something that people would actually like. After our previous attempt with Better Interactions, we saw this as absolutely critical. The input you and the other customers gave us was fantastic and I genuinely thank you for it. You guys on this forum are so passionate about Genesys we really wanted to consult you about what we were doing and give you a say in it. I guess it didn't work out as I had hoped. The intention was always to give Genesys customers what they wanted - a means of talking to Genesys through a channel that was user friendly - rather than using your knowledge to benefit us in some sinister way. If that intention didn't come across I'm very sorry and I'll take responsibility for it.
In my role at Genesys I'm always very conscious of burdening our customers with too many requests especially since everyone has day jobs and in your case Tony, that is added to by your tireless work on here. I guess I should have found a better balance between consulting you and showing how that feedback impacted our decisions; making sure i closed the reporting loop in the process. I guess my concern was you thinking 'Genesys is plaguing me with more requests, information etc'
I'm a big fan of this site and the great work the core team does on here. Genesys is very keen to embrace this kind of independent site and I admire the time, energy and effort you expend here and in The Wire too (and I didn't use the work leverage once!).
As I say, I'm very sorry if the process left you feeling a little used. That was actually polar opposite to our original plan.
Paul
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