Genesys CTI User Forum > Genesys CTI Technical Discussion

What is TServer?

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jkwok:
help.

i was told to learn about solutions provided by Genesys, and the more i read the more confusing it gets.

can somebody explain to me in layman's terms what Genesys is and why do i need attached data?

Joe:
TServer is the I in CTI. It bridges the telephone and computer architectures to provide screen pops to agent desktops.

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