Genesys CTI User Forum > Announcements Scratch Board
Self made Bootcamp
Timur Karimov:
Hi all!
My compulsive thoughts about possible track. =)
SIP it's a great and mast be on board at any chance. But this track shall be not only just about how to set it up and run in production. It's track must cover info about HA environment, about setting up the communicate with other devices such the voice gateway, end-user phone and terminals. What about remote agent? May be for this part we can invite third-party company (such the Audiocodes, Snoom, etc) as sponsor their own track about their devices? Also what about troubleshooting problem? View and parsing the log files. Using the technical tools like the Kazmir? Something else? Question about integration with GVP or GCIP ?
Another much interesting subject - universal routing services. What about setting up and configure for use not in simple one-site environment but for use in the much more complexly HA, multy-site, multy-tenansy CC? Tips&Trick for build voice routing strategy? Use the URS for route multimedia interaction? Build the business process routing strategy? And again - troubleshooting problem, view and parsing the log files.
Workforce management. What track exactly for user only! Hey technical guyz - do u remember any seriously technical problem with this one ? I think no. But every time we have more and more question from supervisor and scheduling managers like the - how to i can do it?! And also in this track or at the URS-based track we can talk about build the strategy against the WFM services, schedules and and statistics.
Also may be someone can provide same info about iWD solution ?
Well, what next? I think the Genesys Active Desktop and question about use the his ability for customizing the user workspace may be also the interesting topic for conversation. And again - seting up, configuring the environment for use at the distributed high-load CC.
What next? GVP? GCIP? I don't know much more about this solution. May be someone can tell something?
I don't think what we need independent track about framework, but may be we can look at the new future in the version 8 against current 7.x ?
At the last but not least - what do u say about call the Genesys support - talk about how to use the support.genesyslab.com most efficiently ? =)
WBR Timur Karimov aka Tim Thaler
P.S 2 Pavel - i'm on volunteer board with u at any way =)
tony:
CCA>ETL>ODS>DMA>Hyperion>Brio>ICON>Infomart>Business Objects>Informiam
Whoops, that just sort of slipped out... ;D
T
Adam G.:
Hi Guys,
Thanks for your input so far. I was thinking a day per track but it may have to be a couple of days each. Timur, which track do you want to run? Tony looks like he's doing Reporting.
I know someone who works for 'a very large hotel chain' and she is getting costs for a certain hotel here in the UK. I have been promised them for Monday. I've asked for 3 days in March 2010. I think we should all see the approx ticket prices before going too far.
What do you think Vic, Cav, Rene, Steve, Mark, Ecki, Paul et al?
Pavel
Fra:
This bootcamp is a great idea!
[quote author=Tony Tillyer link=topic=4479.msg19994#msg19994 date=1248424388]
CCA>ETL>ODS>DMA>Hyperion>Brio>ICON>Infomart>Business Objects>Informiam
Whoops, that just sort of slipped out... ;D
[/quote]
lol
[quote author=Pavel link=topic=4479.msg19996#msg19996 date=1248426859]
I know someone who works for 'a very large hotel chain' and she is getting costs for a certain hotel here in the UK. I have been promised them for Monday. I've asked for 3 days in March 2010. I think we should all see the approx ticket prices before going too far.
What do you think Vic, Cav, Rene, Steve, Mark, Ecki, Paul et al?
[/quote]
Let's wait for the price so that we can understand whether it's feasible. Probably doing it over a weekend would allow much more people to attend.
Fra
mark:
[quote author=Tony Tillyer link=topic=4479.msg19994#msg19994 date=1248424388]
CCA>ETL>ODS>DMA>Hyperion>Brio>ICON>Infomart>Business Objects>Informiam
Whoops, that just sort of slipped out... ;D
T
[/quote]
I'd watch that!!! oh wait, is that rather sad of me?
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