Genesys CTI User Forum > Announcements Scratch Board

New Reporting Project

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tony:
Of course! :)

How about these, for starters...?

[b]Agent/Agent Group:[/b]

[b]Volume Totals: [/b] N_Inbound, N_Outbound, N_Internal, N_Transfers_Out, N_Transfers_In, N_Consult and N_Unknown, N_Inbound, N_Outbound, N_Internal, N_Transfers_Out, N_Transfers_In, N_Consult, N_Unknown, N_Wait, N_Ringing, N_Hold and a number of pre-defined KVP/Filters

[b]Time: [/b] Total_Login_Time, Total_Work_Time, Total_Talk_Time, Total_Talk_Time_Inbound, Total_Talk_Time_Outbound, Total_Talk_Time_Internal, Total_Talk_Time_Consult, Total_Talk_Time_Transfer_Out, Total_Talk_Time_Transfer_In, Total_Time_Unknown, Total_Hold_Time, Total_Ringing_Time, Total_Dial(l)ing_Time and Total_Wait_Time and a number of pre-defined KVP/Filters

[b]Route Points:[/b]

[b]Volume Totals: [/b] N_Entered, N_Abandoned, N_Answered, N_Distributed, N_Abandoned_Ringing, N_Unknown and a number of pre-defined KVP/Filters

[b]Time:[/b] Max_Time_To_Answer, Max_Time_To_Abandon, _Max_Time_To_Abandon_From_Ringing, Total_Time_To_Answer, Total_Time_To_Abandon, Total_Time_To_Abandon_From_Ringing and a number of pre-defined KVP/Filters

[b]Queues:[/b]

[b]Volume Totals: [/b] N_Entered, N_Abandoned, N_Answered, N_Distributed, N_Abandoned_Ringing, N_Unknown and a number of pre-defined KVP/Filters

[b]Time: [/b] Max_Time_To_Answer, Max_Time_To_Abandon, _Max_Time_To_Abandon_From_Ringing, Total_Time_To_Answer, Total_Time_To_Abandon, Total_Time_To_Abandon_From_Ringing and a number of pre-defined KVP/Filters

[b]Skills:[/b]

As for Agent/Agent Groups

?

T

Adam G.:
Tony,

You just volunteered to be the documenter!

Good list to start with. I think I'll attack the Queues report first.

Pavel

Adam G.:
[quote author=Tony Tillyer link=topic=4557.msg20254#msg20254 date=1249989731]
<quietly> I already did - a bit sticky though - not sure it likes data tables from different databases, since it only seems to connect to one data source at a time... if your cfg is seperate from your mart... :( </quietly>

T


[/quote]

The use of subreports allows connecting to alternative datasources  ;D

tony:
Had we thought about Call Concentrator - AREC, SCDR, QINFO? ...and perhaps LOGIN...?

Too much..? :)

T

Adam G.:
Tony,

I'm certainly getting my head around Jasper Reports and it's almost too flexible.... I'm getting close to finishing a Q report.  ;D

The number one priority is a replacement for the CCA canned reports. Thereafter the options are (in no specific order):
(1) Infomart reports
(2) Call Con reports
(3) 'Other' reports\uses - I'm thinking dashboards for supervisors, dashboards for agents and the big idea a dashboard suitable for plasma\LCD screens to replace wallboards.

Have I missed anything?

Pavel

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