Genesys CTI User Forum > Announcements Scratch Board
New Reporting Project
tony:
(3) is, like, real time reporting (or near to it) - do we want to go there..?
T
Adam G.:
[quote author=Tony Tillyer link=topic=4557.msg20375#msg20375 date=1250608722]
(3) is, like, real time reporting (or near to it) - do we want to go there..?
T
[/quote]
Near time reporting - why not? Just because Genesys don't generally offer it doesn't mean its a bad idea.
tony:
Yes but - no but -
Informiam and CCPulse+ are in contention, then...?
T
Adam G.:
I've completed the first report for Queues\VQs using Jasper Reports attached as a PDF. Before I publish the JRXML (source-code) for v1.0, have I missed anything important?
Pavel
Adam G.:
I've tweaked the report a little so here is the source code (.jrxml in the zip file) and an export of a run report as .pdf
It's designed to point at your Queue data in Datamart. To open it, go to www.jasperforge.org and download iReport and have a play with it.
I think the next thing for me to do is to write a 'Dummies Guide' to getting this report working.
NOTE: There is nothing malicious in the code but just in case you manage to mess up your environment, I take no responsibility for any consequences.
Pavel
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