Genesys CTI User Forum > Announcements Scratch Board

New Reporting Project

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tony:
How about some groundwork... or some definitions...?

Aims?
Naming Conventions?
Objects?
Stats?
Aggregatiions?
Report Types?

I'm brimming with them, today...! :)

T

Adam G.:
Wow Tony (have you been drinking the Red Bull again)?  ;D

(sorry I've been a little busy on my Manhattan Project for Genesys  ;))

My plan is to start by cloning some of the Brio\Hyperion canned reports using JasperReports [url=http://jasperforge.org/]http://jasperforge.org/[/url]. This would naturally develop the naming conventions etc

Pavel

mark:
I would happily support any project that would mean giving something better than Brio / Hyperion.

tony:
Okay... how about:

[i]AIM: "To provide an alternative means of volume reporting from the Genesys Datamart, using standardized open source tools and methods"[/i]

Using JASPER to provide out of the box ("canned") reports for:

SQL
Oracle

Object coverage:

(All or Selected) Agents
(All or Selected) Agent Groups
(All or Selected) Route Points
(All or Selected) (Virtual) Queues
(All or Selected) Skills

Stat Coverage:

Dependant on Objects(!)

Aggregations:

NOAGG (15 Minutes)
HOURLY
DAILY
WEEKLY
MONTHLY
QUARTERLY
ANNUAL

...is this a good start?

T

Adam G.:
[quote]
AIM: "To provide an alternative means of volume reporting from the Genesys Datamart, using standardized open source tools and methods"
[/quote]


AIM: "To provide an alternative [b]and customisable[/b] means of volume reporting from the Genesys Datamart, using standardized open source tools and methods"

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