Genesys CTI User Forum > Genesys-related Development

Send DTMF with Agent Desktop .NET c#

(1/2) > >>

arse_rs:
Hi..i need to send tones when i call to a IVR aplication.. how i can use the ModeDTMF property and the sendDTMF method??

René:
Hi,

I think that usage of SentDTMF method is pretty straightforward... Make a call to your IVR system and once the call is established use the method - SentDTMF. Don't forget you have to specify ConnectionID and digits you'd like to send out. If you get an error post T-Server log here.

R.

luchosrock:
I don't know if you already solved your issue, but I'm facing a similar problem. This  is the log...
[code]
14-06-2013@12:35:05.41->[55] TSendDTMF(this_DN,Connection_ID,digits_sent,NULL,NULL)
14-06-2013@12:35:05.55
  Event:EventError
  Server:65200
  ReferenceID:55
  CustomerID:Resources
  ConnID:<Connection_ID>
  ErrorCode:223
  ErrorMessage:Bad parameter passed to function
  ThisDN:<this_DN>
  Seconds:1371227705
  USeconds:156000
  Server Time:14-06-2013@13:35:05.156
  [/code]

As you may notice, the reasons and extensions are both NULL, that is because I couldn't find a specification for them in the PSDK docs, but I've tried with keyvaluecollections too and did'nt work either.
Any help will be appreciated.


Thanks :)

federom:
Try this

[code]
          var req = RequestSendDtmf.Create();
            req.ConnID = new ConnectionId"ConnectionID");
            req.DtmfDigits = "1";
            req.ThisDN = "DN";
            protocolManagment["TServerConnection"].Send(req);
[/code]

Hope this helps,

Federico

luchosrock:
Thanks for your suggestion Federico. I tried the sychronous way already with a "Bad Parameter passed to function" error response, I don't think that sending it in an async way would fix this issue.
Anyway it seems that a feature in the SIP Server must be enabled in order to allow tones sent through applications. I'll check that.

Navigation

[0] Message Index

[#] Next page