Genesys CTI User Forum > Genesys CTI Technical Discussion

Post Routing objects

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James:
See earlier replys...

Use a procedure in the DB to check for a record that matches the ANI of the current call, if a record is found, increment a call counter field by 1. If no record is found, create a new record and set the counter to one.
Then, when the call is routed successfully, a post outing procedure deletes the record in the DB. This leaves you with calls that were not routed in the table.

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